ISO 20000 Internal Auditor Training

This course is provided on an in-house basis and can be tailored to suit your specific needs. The training provides delegates with an understanding of ISO/IEC 20000, the International Standard for IT Service Management, and provides practical training in the techniques of Internal Auditing.

How will your company and you benefit?

Exercises are based on a Case Study which will help delegates to relate the requirements of the standard to their own business environment. Following the training delegates will be competent to host external audits and to plan, perform, report and follow-up internal audits.

Who should attend?

Quality Managers
Service Managers
Internal Auditors
Quality Co-ordinators
Service Support staff


What makes this training superior?

  • Trainer is a Lead ISO/IEC 20000 Auditor with over 20 years of auditing experience in the IT sector
  • Uses an IT Service Management specific Case Study
  • Can be tailored to use your own internal audit processes
  • Can use a live auditing exercise within your work place


The standard training includes the following

  • ITIL Framework
  • ISO/IEC 20000 and IT Service Management
  • Auditing Terminology
  • Auditor responsibilities
  • Types of audits
  • Planning audits
  • Creation and use of Checklists
  • Questioning techniques
  • Recording objective findings
  • Presenting findings to Management
  • Post audit activities


Number of delegates

Due to the practical nature of the training delegate numbers are restricted to 10


The training can be tailored, for example it is possible to tailor the training to convert existing TickIT, Quality or Information Security Auditors to ISO/IEC 20000 Auditors.


Service Management